Long story short, I wasn’t able to close my position as I “pressed the wrong button” Bitmex say. I have been trying to negotiate with them for some sort of resolution but they plainly refuse.
In my world, how can you even have a so called wrong button on the page wich doesn’t work under load. I was suppose to close the whole position and not part of it, because that section of the page doesn’t work under load. Information about this was on their blog on the 12th of december, while it really should be big warning on the website about it, also… shouldn’t there be a warning text on the specific section that it doesn’t work under load? This says everything about Bitmex, they probably made a huge amount of money because of this, a huge flaw on their platform, and a flaw that they very much appreciate.
The close button in the position list was also pressed, but Bitmex don’t want to acknowledge that. It`scam written all over it.
All in all 7 BTC was lost, at the time a little more than 100K USD.
I reached out and encouraged to some sort of reimbursement, but they plainly refused. I mean, we are talking about quite alot of money here, and all that they say is “sorry for your loss” and send a link to their blog about wich button to press, as sometimes the platform doesn`t work under load, or more propably when it suits them. They even present the raw logs, at least some of it.. where we can see that i was trying to close positions but it didn`t execute, here it is, black on white. So to summarize everything, they don`t care about you and your money, their goal is to fill their pockets, by any means necessary.
When researching more on Bitmex, i realise i`m far from alone. Although, the complaints i`ve seen is about far less money.
I have worked really hard to gain these funds, and it`s “ALOT” of money for me.
Businesses like this hurt the reputation of crypto, they are pure cancer to the economy and should be shutdown immediately.